GENERAL TERMS AND CONDITIONS

MARO GmbH – Maro D’Italia Online Shop

Version: 30 September 2026

Maro D’Italia is a brand of MARO GmbH. The contracting party and seller is:

MARO GmbH
Klagenfurter Str. 34
9170 Ferlach
Austria

VAT ID: ATU79092045

Email: info@maro-bidet.com

1. Scope

1.1

These General Terms and Conditions (“Terms”) of MARO GmbH (“Seller”) apply to contracts for the supply of goods concluded between the Seller and consumers through the online shop at maro-bidet.com.

1.2

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside that person’s trade, business or profession.

1.3

These Terms apply to consumer transactions only.

Contracts with business customers are subject to MARO GmbH’s separate General Terms and Conditions for Business Customers, which are provided as part of the relevant business offer or ordering process.

2. Conclusion of Contract

2.1

The product descriptions, images, drawings and other information contained in the online shop do not constitute binding offers by the Seller. They enable the customer to submit a binding offer to purchase the respective goods.

2.2

The customer submits an offer through the online ordering process.

The ordering process generally consists of the following steps:

2.2.1 The customer selects the desired product and adds it to the shopping cart. The contents of the shopping cart can be reviewed and products can be removed or quantities changed before proceeding to checkout.

2.2.2 During checkout, the customer enters the required contact, billing and delivery information.

2.2.3 The customer selects the available delivery and payment method and is given the opportunity to review the order and correct any input errors before submitting it.

2.2.4 Before submitting the order, the customer confirms acceptance of these General Terms and Conditions. By clicking the button that completes the order and clearly indicates the obligation to pay, the customer submits a binding offer to purchase the goods contained in the order.

2.3

The Seller may accept the customer’s offer within three working days by:

sending an order confirmation by email; or
delivering the goods.

An automatically generated confirmation that the order has been received merely confirms receipt of the order and does not in itself constitute acceptance of the customer’s offer.

2.4

The order and the order information entered by the customer are stored by the Seller.

The customer receives an electronic confirmation of the order and, following acceptance, an order confirmation containing the relevant order information.

The customer may save or print the order information and these Terms before completing the order.

2.5

If ordered goods become permanently unavailable despite the Seller having ordered the goods in good time and despite the Seller not being responsible for the non-supply, the Seller may withdraw from the contract.

In such case, the customer will be informed without undue delay and any payments already made for the unavailable goods will be refunded.

Where delivery is delayed due to circumstances outside the Seller’s reasonable control, including natural disasters, pandemics, strikes, interruption of transport routes, war or comparable events, the delivery period shall be extended accordingly. The Seller will inform the customer of relevant delivery delays as soon as reasonably possible.

2.6

The relevant electrical and technical specifications are stated on the respective product page and/or in the product documentation.

The customer is responsible for ensuring compatibility with technical or electrical requirements applicable outside the intended market of the relevant product.

2.7

Contracts concluded through maro-bidet.com are concluded in the English language.

3. Right of Withdrawal

Consumers have the statutory right to withdraw from eligible distance contracts.

Detailed information concerning the right of withdrawal, withdrawal period, return costs, refund procedure, exceptions and the model withdrawal form is contained in our Right of Withdrawal / Return Policy.

Important information concerning shower toilets and bidet seats

Once a product has been installed, connected to the water supply and used, such use will generally go beyond what is necessary merely to establish the nature, characteristics and functioning of the goods.

Such use may therefore result in a reduction in value for which the consumer may be liable in accordance with applicable law.

This does not affect the consumer’s mandatory statutory rights.

4. Prices and Payment

4.1

The applicable purchase price is displayed in the online shop and confirmed during checkout.

Where value added tax is chargeable by the Seller, the applicable VAT is included or displayed as part of the total amount payable before the order is submitted.

Shipping costs are not included in the purchase price unless expressly stated otherwise and are displayed separately before the customer places the order.

4.2

For deliveries to countries outside the European Union, additional customs duties, import taxes, charges or other governmental fees may apply.

Unless expressly agreed otherwise, such charges are borne by the customer.

4.3

Where goods are delivered to an address within the European Union and VAT is charged as part of the transaction, the Seller does not offer a subsequent VAT exemption or VAT refund merely because the customer later exports the goods independently to a country outside the European Union.

Mandatory statutory rights remain unaffected.

4.4

The payment methods currently accepted are displayed during the checkout process.

4.5

In the event of late payment, statutory default interest and any legally recoverable reminder or collection costs may be charged.

5. Delivery and Shipping

5.1

Delivery is available within the delivery areas offered by the Seller.

5.2

Where goods are dispatched to a consumer by the Seller, the risk of accidental loss or accidental damage does not pass to the consumer until the goods have been delivered to the consumer or to a third party designated by the consumer who is not the carrier.

5.3 Central return address

Unless otherwise instructed by the Seller, returns shall be sent to:

Maro Warehouse
Skapinova ulica 23
1000 Ljubljana
Slovenia

Returns connected with the exercise of the statutory right of withdrawal are additionally subject to the conditions and instructions contained in our Right of Withdrawal / Return Policy.

6. Retention of Title

Goods supplied remain the property of MARO GmbH until the purchase price owed for those goods has been paid in full.

7. Statutory Warranty, Guarantees and Water Quality

7.1 Statutory warranty

Consumers are entitled to the statutory warranty rights applicable to their purchase, including the applicable provisions governing the conformity of consumer goods.

Nothing in these Terms limits mandatory statutory consumer rights.

7.2 Inspection of returned products

The Seller’s acceptance of goods returned because of an alleged defect does not constitute an acknowledgement that a statutory warranty claim exists.

The product will be inspected and the customer will be informed of the result within a reasonable period.

7.3 Water quality and limescale

Shower toilets are technically sensitive products.

An elevated concentration of dissolved solids in the water may require the use of an external water-softening system or a suitable limescale-protection filter.

7.4

Damage resulting from limescale deposits caused by unsuitable water quality, insufficient water treatment or improper use will generally not constitute a defect that existed when the goods were delivered and may therefore fall outside statutory warranty or liability claims against the Seller.

Mandatory statutory rights remain unaffected.

7.5 Commercial guarantees

Where a commercial guarantee is provided for a particular product, its scope, conditions, duration and exclusions are governed exclusively by the applicable guarantee statement and guarantee conditions of the relevant guarantor.

Information identifying the products for which a commercial guarantee is provided, together with the applicable guarantee statement and conditions, will be made available to the customer in an appropriate manner.

Claims under such a guarantee must be made in accordance with the procedure specified in the applicable guarantee statement and against the guarantor or service entity identified there.

Any commercial guarantee is additional to, and does not restrict, the customer’s statutory warranty rights against MARO GmbH.

8. Returns, Service, Repairs and Maintenance

8.1

Where goods are returned following the valid exercise of the statutory right of withdrawal, the applicable deadlines, refund rules, return costs and procedures are set out in our Right of Withdrawal / Return Policy.

8.2

For health and occupational-safety reasons, products sent to the Seller for service, repair or maintenance must be provided in a hygienically cleaned condition.

If a product is received in an unhygienic condition, the Seller may, after informing the customer, suspend processing until the necessary cleaning has been carried out.

Where the contamination is attributable to the customer, reasonable cleaning costs may be charged provided that the customer has been informed of such costs in advance.

8.3

If inspection establishes that the reported issue is not covered by statutory warranty rights or an applicable commercial guarantee, the Seller will inform the customer of the expected inspection, repair and return-shipping costs before carrying out any chargeable work.

Chargeable work will only be carried out with the customer’s consent.

Mandatory statutory consumer rights remain unaffected.

9. Information Concerning Batteries

Batteries and rechargeable batteries must not be disposed of together with ordinary household waste.

Customers are required to dispose of used batteries in accordance with the applicable statutory collection and recycling requirements.

Used batteries may contain substances that can harm human health or the environment if they are not stored or disposed of correctly. Batteries also contain valuable recyclable materials including iron, zinc, manganese and nickel.

Where MARO GmbH is subject to a statutory obligation to take back batteries, customers may return eligible used batteries in accordance with the applicable legal requirements and the return instructions provided by MARO GmbH.

The crossed-out wheeled-bin symbol indicates that batteries and rechargeable batteries must not be disposed of with household waste.

Where applicable, the following chemical symbols indicate the presence of certain substances:

Pb: battery contains lead
Cd: battery contains cadmium
Hg: battery contains mercury

10. Applicable Law

10.1

All legal relationships between the customer and MARO GmbH are governed by the laws of the Republic of Austria, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG) and the conflict-of-law rules of Austrian private international law.

10.2

For consumers, this choice of law applies only insofar as it does not deprive the consumer of protection afforded by mandatory provisions of the law of the country in which the consumer has their habitual residence.

MARO GmbH
Klagenfurter Str. 34
9170 Ferlach
Austria